Cancellation and Refund
Return and Refund Policy
Last updated: Sept 2025
Thank you for shopping
at DewPorts!
If, for any reason, You are not completely satisfied with a purchase
We invite You to review our policy on refunds and returns.
The following terms are applicable for any
products that You purchased with Us.
Interpretation and Definitions
Interpretation
The
words of which the initial letter is capitalized have meanings defined under the following conditions. The following
definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either
"the Company", "We", "Us" or "Our" in this Agreement) refers to DewPorts, 291/31, Mahima Vihar, Sunder Nagar,
Mahadev Ghat Road,Raipur – 492013, Chhattisgarh, INDIA
Goods refer to the items offered for sale
on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to
the Website.
Website refers to DewPorts, accessible from www.dewports.com
You means the individual accessing or using the
Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service,
as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days
without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on
which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession
of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
By phone
number: +91 92380 59523
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We
will use the same means of payment as You used for the Order, and You will not incur any fees for such
reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please
make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original
packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications
or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return
due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are,
after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse
returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only
regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply
to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost
and risk of returning the Goods to Us. You should send the Goods at the following address:
DewPorts, 291/31, Mahima Vihar, Sunder Nagar, Mahadev Ghat Road, Raipur – 492013, Chhattisgarh,
INDIA.
We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual
receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a
gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return.
Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't
marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We
will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns
and Refunds Policy, please contact us:
By phone number: +91 92380 59523